Privacy Policy

Last updated: September 2026

The Pinwheel Hotel and Resorts respects your privacy. This policy explains what information may be collected when you use this website, submit an enquiry, or contact our team.

Information we collect

• Information you submit in booking enquiries, such as your name, phone number, email, dates, guest count, room preference and message.
• Information you submit through the contact form, such as your name, email, phone number, subject and message.
• Limited technical visit information used for website analytics, including page visited, date/time, browser, operating system and device type. Visitor identifiers are stored as hashes rather than raw IP addresses.

How we use information

We use submitted information to respond to booking and contact requests, communicate about your enquiry, improve website content and understand general website usage. We do not use the public visitor analytics dashboard to identify individual guests.

Sharing

Information may be shared with service providers only where reasonably necessary to operate the website or respond to your request. We do not sell personal information.

Data retention

Enquiries and contact messages may be retained for operational, customer-service and record-keeping purposes. Visitor analytics are designed to minimise direct identification.

Cookies and sessions

The website may use a necessary session cookie for security features such as form protection and the administration area. The site does not require advertising cookies to submit an enquiry.

Your choices

If you want to ask about information you have submitted through this website, contact the hotel using the details shown on our Contact Us page.

Policy updates

This policy may be updated when website features, legal requirements or hotel processes change. The latest version will be published on this page.